Returns + Exchanges

Returning & Exchanging Online Orders

Returning online orders is easy – send back your unwanted items by mail or take them to a UO store. To return by mail, contact us to start the process and we will provide the return label. After that you can print your FREE pre-paid return shipping label provided.

Return Policy

Return or exchange any unused or defective merchandise by mail or at one of our US or Canada store locations. Returns made within 30 days of the order delivery date will be issued a full refund to the original form of payment. Returns made after 30 days of the order delivery date will be refunded via an emailed e-merchandise credit. Made to order items cannot be exchanged or returned.

ONLINE ORDERS

Returning & Exchanging Online Orders

Returns and exchanges are free for US Customers! To return or exchange items purchased on {{shop_url}}, following steps below:

1. Find Your Order Number

If you have an account, sign in and go to your Order History. Select the order you want to return or exchange and click View Details. Copy and Send us via email requesting a return to start the process!

2. Print Your Return Label

After you’ve received return label from us via email you, follow the instructions to print your free pre-paid return shipping label. When complete, you’ll receive an email with tracking information and a copy of your return label just in case you need it.

3. Attach Return Label

Next, get your package ready to mail back to us. Add your items and tape your package securely. Make sure to remove or cover the original shipping label and attach your new return label to the package. You’re all set! Just schedule a pickup or drop off at any authorized facility for the designated carrier on your shipping label.
If you are returning items from a multiple orders, please start a return for all items and include the receipt, packing list or order confirmation email from each order in your package.
Return shipping labels are only available for orders shipping to the continental US and no additional postage is required. Please allow approximately 1-2 weeks for return processing. You will receive a refund notification from us when your return has been processed, and refunds will take an additional 1-3 business days to credit back to your original form of payment.

4. Exchanges

If you are exchanging your items, please make sure to send back any items you’re returning within 30 days to avoid being charged. Your exchange order will be processed immediately so you can get your new items ASAP!

Still have questions? Please contact us for more information !

Contact Us

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