1.How do i check the status of my order?

To check the status of your order, log in to your account and click into your order to see shipment status & tracking details. If you checked out as a guest, you can view your order status by clicking “View Your Order” on either your order confirmation or shipping confirmation emails.

2.I’ve not received my order, what should I do?

If you have not received your order, then please contact us at {{support_email}} and we will work to correct the problem as soon as possible.

3.Do you ship to my home address or do I need to go somewhere to pick it up?

We will deliver your order to your home directly. So please put in the correct shipping address where you are convenient to get the parcel.

Once it is shipped, you will get a confirmation email including a tracking number. All of our express companies are reputable all over the world such as USPS.

4.Do you restock items that are sold out?

Absolutely, we restock most of our items. If you see any items that have not been yet restocked for a long time, simply alert us by emailing us at {{support_email}}.

5.Do you ship to international locations outside of the US?

We do not offer international shipping for now! We will keep customers posted when there are any new updates.

6.My size is not available on the site, is it still possible to get the item?

No, unfortunately what you see on the site is all we have. We’re always adding new arrivals though, so be sure to check back and browse often!

7.Is your store closed?

Our stores are now OPEN! Come in, we can’t wait to see you! Our stores will be cleaned, our teams will be wearing masks, and we will be practicing social distancing. We will also provide disposable masks and hand sanitizer for you.

8.Why Is There A Pending Charge On My Account?

The pending charge you are seeing on your account is an authorization hold. This hold will drop off your account within 3-5 business days. We’ll only charge when the product ships to you.

9.I can only order one product at a time – is it coming in multiple shipments when i order more than one product? 

Due to the limitation of the shipping service, we have to ship each package individually so each package has to pay for shipping separately.

We’ll send your orders within 3 business days and give you tracking numbers. 

10.How can I place an order?

Always open online

Place your order through our website, {{shop_url}}.

Call or email our dedicated customer service team

{{phone}} {{support_email}} (M-F, 10AM – 7PM est)

We will reply to messages within 2 business days and appreciate your patience during this time.

Contact your local store!

We will send you photos of styles you’d like to try, help with styling, and make recommendations based on your past purchases.